Dear Users,
Welcome to the HouGarden New Zealand and Australia Property Portal (hereafter referred to as "HouGarden"), and thank you for using our products or services. This agreement outlines the rights and obligations between Chengdu Wei Wu Zhi Yun Technology Co., Ltd. (for Mainland China users) or HouGarden Com Limited Company (for other users) and the user regarding the services provided by HouGarden (hereinafter referred to as "Service"). The term "user" refers to individuals or entities who register, log in, and use this app's services. This agreement can be updated at any time by our app software system operation background and our company without further notice. Users can review the latest version of the agreement in this app and are advised to pay attention to updates to avoid misunderstandings and disputes. If a user does not accept the amended terms, they should immediately stop using the services provided by this app; continued use will be seen as acceptance of the modified agreement.
This agreement is a legal document regarding the user's registration and use of services between the user and HouGarden. It outlines the rights and obligations concerning the services. "User" refers to individuals or organizations that register, log in, and use the services. This agreement can be updated by the group at any time, and once published, the updated terms replace the original terms. Users can access the latest version of the agreement on our website's pages.
By completing the HouGarden registration process, users indicate their acceptance of these terms and agree to be bound by them; simultaneously, users guarantee that the information they submit is truthful, accurate, timely, and complete. Users who fully agree to all terms (hereinafter referred to as "Service Terms") and complete the registration process are referred to as service recipients.
Changes and Modifications to Service Terms
HouGarden reserves the right to change, modify, add, or delete terms of this service agreement at any time at its discretion. All modified agreements form part of this service agreement. HouGarden has the right to modify the service terms at any time, and will notify users of any changes; when users use specific services of HouGarden, they should accept any rules or explanations provided by HouGarden related to that service, which form part of the service terms. If users do not agree with modifications to the service terms, they can cancel their network services; continuing to use the network services means users accept the modifications.
HouGarden provides a rich online resource to users through its own operating system via the internet, including various information tools, online forums, personalized content, etc., referred to as the service. Unless explicitly stated otherwise, any new features enhancing or augmenting the current service, including new products, are subject to these service terms without conditions.
HouGarden does not assume any responsibility for the network service, meaning users bear the risk associated with its use. HouGarden does not guarantee that the service will meet users' requirements, nor does it guarantee uninterrupted service, or the timeliness, security, and accuracy of the service.
A. To use this service, users must:
(1) Provide their own equipment necessary to access the international internet, including computers, modems, other access devices, or other equipment required for the service;
(2) Pay any fees related to this service.
B. Users agree to:
(1) Provide complete, truthful, accurate, and up-to-date personal information;
(2) Continuously update registration information.
If any information provided by users is found to be incorrect, untrue, outdated, or incomplete, or if HouGarden has reasonable grounds to suspect that such information is incorrect, untrue, outdated, or incomplete, HouGarden has the right to suspend or terminate the user's account and refuse current or future use of the service, in whole or in part. HouGarden has the right to establish and modify general measures for using this service, including but not limited to decisions on the retention time of electronic mail messages or other uploaded content, limits on the number of messages a single account can receive, and other measures. If HouGarden fails to store or delete the content of the service or other messages, it bears no responsibility. For accounts unused for three months, HouGarden has the right (but not the obligation) to delete them.
If a user's actions through the use of the service post or transmit content, connect to the service, violate the service terms, or infringe on the rights of others, leading to any third-party claims or penalties against HouGarden, the user agrees to fully indemnify HouGarden and its subsidiaries, affiliates, agents, or other partners and employees from any loss or damage.
Users must understand the borderless nature of the internet and pay special attention to comply with all relevant laws and regulations locally. In any case, if HouGarden has reasonable grounds to believe that a user's actions may violate local laws or regulations, HouGarden may at any time, without prior notice, terminate the service provided to that user.
HouGarden reserves the right to revise the terms of this agreement as needed and will publish the revised terms on the website. Once published, the revised agreement terms become effective immediately, replacing the original terms. You may log in at any time to review the most current agreement terms. If you have any questions, you may consult us through the aforementioned contact methods.
For significant changes, we will also notify you by posting a notice in a prominent position on the website. If you do not agree with the revised agreement content, you may stop using our services. If you continue using our services, it will be regarded as your acceptance of the revised agreement.
Please read the entire content of this agreement carefully before registering as a user of HouGarden. If you have any questions, please contact us in time. Thank you for your trust and support!
Personal Information Definition: In this policy, "personal information" is defined in accordance with the "Privacy Act" (including New Zealand's Privacy Act when applicable). In layman's terms, personal information refers to any information that can be used to identify an individual. This may include name, age, gender, postal code, contact information (including telephone numbers and email addresses), and insights generated about identifiable individuals. If the information we collect can directly or indirectly identify an individual, it is likely to be considered personal information.
Contact Information: When you use our products or services, we may collect your contact information, including name, work and/or residential address, email address, telephone number, age and/or date of birth, occupation, job title, and gender. The type of information we collect depends on the products or services you use.
Location Information: When using our products and services, we may collect your location information, such as location data provided by mobile devices or other devices interacting with our website or applications, or location information associated with your IP address or other device identifiers. We may also collect your location information by asking for your postal code or address. This application collects location data to enable the "Find Homes Nearby" feature, even when the app is closed or not in use. These data are also used to provide/support advertising.
Property Information: We collect property information in Australia and New Zealand, which may include property attributes (e.g., number of bedrooms, bathrooms, and parking spaces), property type (e.g., house or unit), estimated property value, sales and rental history, and owner details. Property images and videos may also be collected.
When users register for services offered by HouGarden, developed by "HouGarden com Limited” (in Mainland China as "Chengdu Weiwu Zhiyun Technology Limited Company"), users must provide personal information. The purpose of collecting personal information by HouGarden is to provide users with as much personalized online service as possible and to offer advertisers a convenient way to reach suitable users, including sending related information and advertisements. Advertisers will not have access to users' personal information during this process.
For user experience improvement, we may collect MD5 hashed and encrypted International Mobile Equipment Identity (IMEI) codes and Network Device Addresses (MAC), software installation lists, location information, and user phone numbers through integrated SDKs such as Firebase, Tencent Mobile Analytics, AdMob, Huawei Push, and Huawei Union applications, among others. This information is used to analyze product usage, decide on version upgrades, diagnose crash causes, and reduce crashes, thereby continuously improving our product. These pieces of information do not involve your personal identity or other private information. In Android systems, we obtain the Android ID, which is used solely to provide a smoother ordering experience, including the add-to-cart feature.
Additionally, to present you with information about goods and services, including your browsing history and search history, we collect device information, operation logs, usage behavior information, and other information for which you have given authorization, during your access to our client. This helps us better sort the goods and services presented to you. Also, when using the avatar function, we will inform you that we are collecting camera permissions, storage permissions, etc., and obtain your consent. We obtain camera permissions to assist you in providing your user avatar photo.
A. HouGarden will not publicly disclose, edit, or reveal personal information and non-public content stored in HouGarden without legal authorization from the user, except in the following circumstances:
(1) As stipulated by relevant laws or HouGarden's legitimate service procedures;
(2) In emergency situations, to protect the rights and interests of users and the public;
(3) To maintain the legitimate rights and interests
(4) Circumstances Requiring Public Disclosure, Editing, or Revelation of Personal Information
B. HouGarden is entitled to use the user's personal information under the following circumstances (including, but not limited to):
During promotional activities or sweepstakes, HouGarden may share users' personal information with sponsors. In such instances, HouGarden will notify users before sending out their information, and users have the option to cease the transmission process by opting not to participate.
HouGarden may match users' information with third-party data.
HouGarden may disclose aggregated user statistics to potential partners, advertisers, and other third parties for the purpose of describing HouGarden’s services for other lawful purposes.
HouGarden will send users customized information or other information that HouGarden believes may be of interest to the user. If users prefer not to receive such information, they can inform us at the time of providing their personal information or at any other time. Additionally, HouGarden will take customary industry measures to protect the security of users' information. However, HouGarden cannot assure or guarantee the security of any personal information, and users must assume the risk themselves. For example, when users publicly disclose personal information that can be accessed by the public, they may receive unsolicited information without their consent; HouGarden’s partners and third-party internet sites and services that can be accessed through HouGarden; third parties who learn about users' personal information through activities like sweepstakes and promotions may conduct their independent data collection activities, etc. HouGarden assumes no responsibility for the aforementioned actions of users or any third party.
HouGarden strictly adheres to applicable privacy laws and regulations, including but not limited to the Privacy Act of Australia, the Privacy Act of New Zealand, etc., and takes all necessary measures to protect the security of users' personal information.
For inquiries or concerns regarding our privacy practices, you may contact our designated company representatives through the following means:
Sam Yin
HouGarden com Ltd
Level 3, 3-13 Shortland street,
The Old South British Building,
Auckland City Central
Tel: +64 9 3775666 (New Zealand), +61 2 7208 8666 (Australia)
email：[email protected]
When you visit our website or use our applications, we or our business partners may collect information about your use of these websites or applications (Usage Data). We may accomplish this through the use of Cookies and other tracking software. This Usage Data enables us to provide you with better, more efficient, and personalized services. It allows us to track the products and services you use, analyze trends, measure transaction and search patterns, manage our website, diagnose problems, test and improve the quality of our products and services, collect broad demographic information, and enable us to conduct targeted online advertising.
You have the control over the use of Cookies on your computer or mobile device. If you prefer not to receive Cookies, you can configure your browser to refuse them on your computer or device. You can also delete Cookies stored in your browser or device at any time. However, please be aware that blocking Cookies may impact your browsing experience and prevent our services from functioning as efficiently or effectively as they otherwise would.
The Usage Data we collect and use is generally not considered personally identifiable information. However, if it is linked to personal information, it may become identifiable. In such cases, we will treat this Usage Data as personal information and will only use it in accordance with our Privacy Policy, privacy laws, and other applicable data protection laws.
Instructions for Self-Start and Associated Start:
(1) To ensure that this application can receive broadcast information pushed by the client app normally when it is either closed or running in the background, this application must use (self-start) capability. It will periodically send broadcasts through the system to wake up the self-start or associated start actions of the application at a certain frequency. This action is necessary for achieving functionalities and services provided.
For the purposes of completing registration/login, account security verification, password recovery, risk control, customer service, and important service notifications (such as order/message/account change alerts), you agree that we may collect and use your phone number when you register, log in, or use related functions, and send verification SMS or service notifications to that number.
You should ensure that the phone number provided is legally owned by you and remains available; if there are changes, please update it promptly in [My - Settings].
We will only use your phone number to the extent necessary to provide the above functions; marketing SMS will only be sent based on your separate explicit consent, which you can disable at any time in [My - Settings], or unsubscribe by replying with the unsubscribe keyword (such as "TD") as prompted in the SMS.
If you do not agree to provide your phone number or withdraw your consent, some functions may not be available, but this will not affect your use of basic functions that do not depend on phone numbers.
Once registered successfully, you become a legitimate user of HouGarden and will receive a password and account. You are obligated to ensure the security of your password and account. You are responsible for all activities conducted using your password and account; HouGarden cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.
Should your password or account be used without authorization or if you encounter any other security issues, you are encouraged to immediately notify HouGarden. Additionally, you should end your account session after each connection to ensure your safety, failing which you may not receive HouGarden's protection.
HouGarden is not responsible for the deletion or storage failure of information posted by users. HouGarden reserves the right to determine whether a user's behavior complies with the terms of service of HouGarden. If HouGarden decides that a user has violated the terms of service, it has the right to delete the information posted or sent by the user and may interrupt or terminate the provision of network services to them.
Users are prohibited from engaging in the following activities:
Uploading, posting, sending, or transmitting any illegal, harmful, obscene, vulgar, indecent, threatening, harassing, defamatory, invasive of privacy, derogatory, racially discriminatory, or otherwise inappropriate information or emails, including but not limited to news, data, text, software, music, photos, graphics, messages, or other materials (hereinafter referred to as content).
Harming minors in any way.
Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
Forging headers or otherwise manipulating identifiers to disguise the origin of any content transmitted through the service.
Uploading, posting, sending emails, or otherwise transmitting content that you are not authorized to transmit (such as insider information, confidential information).
Uploading, posting, sending emails, or otherwise transmitting content that infringes on any party's intellectual property rights, including patents, trademarks, copyrights, trade secrets, or other proprietary rights.
Uploading, posting, sending emails, or otherwise transmitting advertising, promotional materials, "junk mail," etc., outside of areas designated for such purposes by HouGarden.
Uploading, posting, sending emails, or otherwise transmitting material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment.
Interfering with or disrupting the service or servers or networks connected to the service, or disobeying any requirements, procedures, policies, or regulations of networks connected to the service.
Intentionally or unintentionally violating any applicable local, state, national, or international law, including, but not limited to, regulations promulgated by China.
Stalking or otherwise harassing another.
Engaging in any other behavior deemed inappropriate by HouGarden.
Users bear full responsibility for any content they upload, post, send via email, or transmit through this service. The HouGarden does not guarantee the accuracy, completeness, or quality of the content transmitted via this service. When using this service, users may be exposed to content that is offensive, inappropriate, or objectionable. Under no circumstances will The HouGarden be liable for any content, including but not limited to, any errors or omissions in any content, and any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the service. The HouGarden reserves the right (but has no obligation) to refuse or remove any content available through the service. Users assume all risks associated with the use of such content.
As required by legal proceedings;
As stipulated by these terms of service;
When claims of rights infringement are made by third parties;
To protect the rights, property, or personal safety of The HouGarden, its users, and the public;
In other situations deemed necessary by The HouGarden.
Regarding users posting content in The HouGarden's public areas, including online forums and other areas accessible to the general public:
By posting content in any public area of the service, users grant The HouGarden a free and non-exclusive license to use, reproduce, modify, and publish such content for the purpose of displaying, distributing, and promoting the posted content. Any losses or profits arising from such display, distribution, and promotion will be borne or enjoyed by The HouGarden. The HouGarden has the discretion to award or reward such users but is not obligated to do so.
Users are solely responsible for any claims for damages or losses resulting from their postings that cause any third party to make a claim.
Users may not copy, sell, or use for any commercial purpose any content posted by others in the public areas or any other content of the service.
The service may provide links to other international Internet sites or resources. The HouGarden does not guarantee the availability of these sites or resources and is not liable for any loss or damage incurred from the use or reliance on these sites or resources.
The HouGarden reserves the right to modify or terminate the service or any part thereof at any time, with or without notice, and shall not be liable to users or any third party for any modification or termination of the service. The HouGarden may terminate users' accounts, passwords, or use of the service, and remove or transfer content posted by users without notice and shall not be liable to users or any third party for any such actions.
Notices to users from The HouGarden may be made via email, website announcement, conventional mail, or any other method deemed appropriate by The HouGarden. The HouGarden will notify users of any changes to the terms of service or other matters through the aforementioned methods.
The effectiveness, performance, interpretation, and dispute resolution of these terms of service are governed by the laws of New Zealand. Disputes will be submitted to the Arbitration Commission in Auckland, and the arbitration award shall be final. If any provision of these terms is invalidated by conflicting local laws, it will not affect the validity of the remaining parts.
If you believe your privacy rights have been violated, or if you have any feedback, questions, or concerns about our privacy policy or practices, please contact us (see "How to Contact Us") and provide detailed information about the incident for investigation.
We have a process for investigating and addressing privacy violations. Upon receiving a complaint, our privacy officers will investigate with the relevant business departments. The investigation aims to identify the nature and cause of the violation. If a violation is found, privacy officers will work with senior management to correct processes to prevent further violations. We will also contact you to inform you of the investigation results. We strive to resolve all investigations within a reasonable timeframe.
Your request or complaint will be treated confidentially. Our representatives may contact you to discuss your concerns and outline options for resolution. We are committed to ensuring your complaint is resolved promptly and appropriately.
We will take reasonable steps to ensure that overseas entities receiving your personal information do not breach privacy obligations related to your information. We require overseas recipients to protect the information in a way that overall provides protection comparable to New Zealand's applicable regulations. These overseas recipients may disclose information we share with them under foreign laws. In such cases, we will not be responsible for that disclosure.
Unless otherwise notified, this agreement is effective as of March 22, 2024.